Q: How long does the conversion or repair process take?
A: Assuming we do not have to order parts for your unit, your instrument cluster will generally leave the same day that it arrives at our facilities. This will vary depending on courier chosen.
Q: What is your warranty policy?
A: Kelowna Instruments backs all of our work with a 1 year warranty. This warranty guarantees that any issues caused by your instrument cluster after it has been to our facility will be taken care of at no cost to the customer. Instrument Clusters that are opened by the customer either before or after it has left our facility are not eligible for warranty and are no longer covered as we cannot guarantee that this opening of the cluster has not caused further or greater damage.
Q: Are there any additional costs?
A: The customer is only responsible for the costs to repair or convert their instrument cluster and the shipping to and from Kelowna Instruments.
Q: What are your business hours?
A: 8AM-430PM
Q: Are you open on the weekend?
A: At this time, Kelowna Instruments is only open Monday-Friday.
Q: Do I need to bring the vehicle?
A: Kelowna Instruments can perform the repair or conversion on your instrument cluster with or without your vehicle. However some repairs we may request your vehicle to ensure that we can properly diagnose your issues and guarantee they will be resolved.
Q: Do you service the United States as well as Canada?
A: Yes we do! If you take a look at our Locations page you'll be able to find the nearest Kelowna Instruments service center that will serve you best.