FAQ

Q: How long does the conversion or repair process take?

A: Assuming we do not have to order parts for your unit, your instrument cluster will generally leave the same day that it arrives at our facilities. This will vary depending on courier chosen.

Q: What is your warranty policy?

A: Kelowna Instruments backs all of our work with a 1 year warranty. This warranty guarantees that any issues caused by your instrument cluster after it has been to our facility will be taken care of at no cost to the customer. Instrument Clusters that are opened by the customer either before or after it has left our facility are not eligible for warranty and are no longer covered.

Q: Are there any additional costs?

A: The customer is only responsible for the costs to repair or convert their instrument cluster and the shipping to and from Kelowna Instruments.

Q: What are your business hours?

A: 8AM-430PM

Q: Are you open on the weekend?

A: At this time, Kelowna Instruments is only open Monday-Friday.