Q: What are your hours of operation?
A: We're currently open from 8:00AM-3:00PM Monday-Friday
Q: Is there anywhere for me to drop my package after hours?
A: No. We're in a rougher part of town these days and are not able accomodate any attempts to drop modules off or pick them up outside of our business hours. If you're unable to drop your module off within our business hours we recommend contacting a courier service to deliver your module instead.
Q: How long do repairs take to complete?
A: This is a rather difficult question. We believe in working on modules always in the order they appear in. This leads to a bit of a dynamic queue time. On average our queue is approximately 1-2 business days to rebuild your module and have it on it's way back to you. However in extreme cases this queue can stretch to 3-4 days to complete your module repair before getting it back on it's way to you. Certain modules may have a longer minimum time due to requiring additional processes such as conformal coating, epoxy application or removal, or thermal pasting, all of which can require an additional day each to properly set before we continue our process.
Q: Can I pay extra to skip to the front of the queue?
A: Absolutely not. We always try to get modules repaired as quick as possible and accomodate customer timelines, but we are big believers in the queue system being fair. As a result we don't accept any sort of payment or otherwise to attempt to skip your module to the front of the queue.
Q: How long is the warranty?
A: The warranty on all repair work that we perform is 1 year long. We strongly recommend you read up on our warranty as it details what you are covered for, how you can make a warranty claim, and plenty of other warranty related information.
Q: Can I purchase an extended warranty?
A: We don't sell extended warranties for a simple reason. Quite honestly they're a scam. We're working on a blog post about this subject that we hope to have online very soon!
Q: Another repair service offers a life-time warranty why don't you?
A: Almost every repair service with a "life-time" warranty has enough fine print that you'd need an army of lawyers to find out that it's the life-time of the parts they've used in your repair. These sort of warranties incentivize the repair services to use the lowest quality parts possible in their repairs to keep you coming back. We prefer a no-BS approach to warranties that incentivizes us as a repair facility to use the highest quality parts possible in all the modules we repair.
Q: What vehicles do you work on?
A: This varies wildly by type of vehicle and type of module as certain components might be harder to find. We however do not service any boats, personal watercraft or motorcycles at this time.
Q: I can't find my module in your list of repairs, does this mean you can't fix it?
A: We likely can repair your module, however it may just be the first time that we've seen the module in question. We recommend that you give us a call to discuss the issues you're experiencing with one of our expert technicians.
Q: Do you guys do electical diagnosis of my entire vehicle?
A: No we do not. We expect that you've had electrical diagnosis of your vehicle that points to your module being the source of your problems prior to you bringing it to us. Any automotive electrical service should be able to perform this for you.
Q: Do you service any medium duty or heavy duty vehicles?
A: Yes we do. But if you do not see your module listed on here for a repair please give us a call to discuss it further.
Q: Do you service motorhomes?
A: We absolutely can service the majority of motorhomes, given that they're built on a domestic truck chassis. However there may be some exceptions.
Q: Do you service electronics that aren't from vehicles?
A: While we may have all of the equipment required to service electronics you may find in your appliances or handheld devices we don't accept non-automotive electronics. The reason for this is that we're incredibly busy with the automotive electronics we service. We quite simply don't have the time for non-automotive repair services.