Sending in your module to Kelowna Instruments has never been easier! Follow these easy steps to ensure you can get your module to us safely and with all of the information required for us to repair it in a timely manner.
Method 1: Using the Kelowna Instruments Website
Step 1 - Locate your repair
Using our website you'll want to locate your module that you're hoping to have repaired.
Step 2 - Providing your information and Checking Out
On your selected repair add the important information that our technicians require in order to repair your module such as your 17 digit VIN(Vehicle Identification Number, located on the driver's side of your dashboard and visible through the front windshield, as well as located inside the door jam of the driver's side door of your vehicle), as well as a description of the problems you're experiencing with your module and any of the diagnostics you've performed that point to your module being the source of these issues. Add the repair to your cart and then Check Out through the website.
Step 3 - Prepare your module to ship
Select an appropriately sized box that fits your entire module with approximately 1-2 inches of clearance around all sides of the module. Wrap your module well with a suitable void fill such as bubble wrap ensuring that there's no ability for it to move in the box. Include a printed copy of your invoice from the Kelowna Instruments website so that we have all of your information.
Step 4 - Ship your module
Ship your module to us using any courier service. Bare in mind that you're responsible for all costs of freight to and from our facilities. We currently do return freight with: Fedex, Purolator, CanadaPost, Loomis/Canpar, and ACE Courier.
Step 5 - We repair your module
Once we receive your module it gets placed in our queue and processed in the order it arrived in.
Step 6 - We ship your module back
Once your module has been rebuilt and repaired we'll contact you to arrange return shipping to get your module back to you.
Method 2: Without using the Kelowna Instruments Website
Step 1 - Prepare your information
On a piece of paper write down your name, a phone number to contact you, your return shipping address, the 17 digit VIN(Vehicle Identification Number, located on the driver's side of your dashboard and visible through the front windshield, as well as located inside the door jam of the driver's side door of your vehicle) as well as a description of all of the problems you're experiencing with your module.
Step 2 - Prepare your module to ship
Select an appropriately sized box that fits your entire module with approximately 1-2 inches of clearance around all sides of the module. Wrap your module well with a suitable void fill such as bubble wrap ensuring that there's no ability for it to move in the box. Include the piece of paper from Step 1 inside the box.
Step 3 - Ship your module
Ship your module to us using any courier service. Bare in mind that you're responsible for all costs of freight to and from our facilities. We currently do return freight with: Fedex, Purolator, CanadaPost, Loomis/Canpar, and ACE Courier.
Step 4 - We repair your module
Once we receive your module it gets placed in our queue and processed in the order it arrived in.
Step 5 - We ship your module back
Once your module has been rebuilt and repaired we'll contact you to arrange return shipping to get your module back to you.